This is a guide for users already managing inventory with BoxHero.
If you’re using BoxHero for the first time, please check out the start guide below.
With this guide, you can set up the integration easily and quickly.
If you have any questions when integrating, please contact the Support Center.
- 📧 Email: firstname.lastname@example.org
- 💬 Live Chat: https://www.boxhero-app.com/en/
- 🟢 Whatsapp: @BoxHero
☝️Channel & Product Linkage
1. Adding Channel
Purchase & Sales>
Add app> Login > Sync Channel > Complete
Click Hereafter the sync is complete
When adding a channel, the sales orders for the last two weeks are immediately synced.
If the orders are already created in BoxHero, please delete the automatically synced orders to prevent duplicate processing.
2. Linking Products
Please match the Shopify products with the BoxHero products.
You can use
Matching Wizard for the first time to link products conveniently.
It automatically links products if the barcode of the Shopify and BoxHero products are the same.
2) Remaining Products Matching
You can manually link the remaining products that are not automatically matched.
Please select a BoxHero product on the right to link to the selected Shopify product on the left.
Hide for the products that don’t need to be managed in BoxHero.
If you click
Skip, you can move on to the next following product.
When syncing sales orders, we don’t sync the products that aren't linked. If any hidden product is included in the order, the order will still be synced, but the order will say Exclude # hidden product(s). Hidden Products can be linked with BoxHero products at any time.
When the Matching Wizard is completed, it will go back to the Product Linkage page.
Check the matched Shopify and BoxHero products on the Product Linkage page.
You can also change and unmatch the products.
Done on the bottom right to save the product linkage.
A BoxHero product already linked to a channel cannot be linked to another product in the same channel.
To change product linkage after the integration, please go to
Change Product Linkage.
After the integration, you can check the automatically synced sales orders in
Only paid orders will be automatically synced.
If you need to sync an unpaid order, please go to
View Sync Issues >
All History and click
Update on the right side of the order.
Some synced sales orders may require your confirmation.
An alert will appear at the top of the Sales Order List so please check it out.
✔ Orders that require user confirmation
- Changed orders after being synced
- Unlinked product(s) in orders
If you wish to check all order sync history, you can check from View Sync Issues > All History.
You're all ready now. Experience smart inventory management through BoxHero.